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Ravani International B.V. — Fresh Products Policy. Please read before placing your order.
Due to the nature of our products (perishable goods), the 14-day right of withdrawal does not apply to any orders.
Fresh fruit and vegetables cannot be returned for food safety and hygiene reasons.
Is your order damaged, spoiled, or incorrectly delivered? We want to make it right. Please check the conditions that qualify:
Contact us within 24 hours of delivery via email or WhatsApp, including clear photos of the issue. Claims submitted after this window cannot be processed.
Reach us via:
After assessment, we offer:
We will reship the correct or undamaged products at no extra cost.
Refunds are processed within 5–7 business days to your original payment method.
Below are the key delivery details for orders placed through the Ravani International BV webshop.
In case of an incorrect address provided by the customer or absence at the time of delivery, additional delivery costs may be charged for rescheduling or re-delivery.
The risk of damage or loss lies with Ravani International BV until the moment the order is delivered to the customer's address. Once delivered, the risk transfers to the customer.